Terms of Service

Vontaara lets businesses connect messaging channels (such as WhatsApp, email and Instagram) and use an AI agent, supervised by their staff, to answer customer messages, manage catalogues and orders, and hand conversations to a human. Features depend on your plan.

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account and by your team members. Tell us promptly if you suspect unauthorised access.

You must own or be authorised to manage each channel you connect. Your use of third-party platforms remains subject to their own terms and policies, including Meta’s Platform Terms, Instagram’s Terms of Use and Community Guidelines, and WhatsApp’s terms. You are responsible for complying with them, including messaging-window and opt-in rules. Those platforms may restrict or suspend access at any time, and we are not responsible for their actions or availability.

You keep ownership of the messages, catalogues and other content you and your customers submit. You give us the limited right to host, process and transmit it to operate the Service. You are responsible for having a lawful basis to message your customers and for the accuracy of the information you provide to your AI agent. Our handling of personal data is described in the Privacy Policy.

The AI agent can make mistakes. You are responsible for configuring it appropriately, monitoring conversations, and stepping in where needed. You should not rely on it for legal, medical, financial or other high-risk advice, and you must not use it to mislead customers about being an automated system where the law requires disclosure.

You must not use the Service to:

• break the law or third-party platform rules, or infringe others’ rights;
• send spam, unsolicited bulk messages, or deceptive, harassing or harmful content;
• sell or promote prohibited goods or services;
• attempt to access other workspaces’ data, probe or disrupt the Service, or reverse engineer it; or
• use the Service to build or train a competing product.

We may suspend or restrict accounts that breach these rules.

Paid plans are billed in advance at the price shown when you subscribe. You can cancel at any time and the plan remains active until the end of the paid period. Fees are non-refundable except where required by law. If payment fails or a trial or plan ends, we may pause AI replies or restrict access until it is resolved.

We work to keep the Service available but do not guarantee uninterrupted operation. We may change or discontinue features, and will give reasonable notice of material changes.

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for breach of these terms or where required by law or a platform provider. On termination, your data is handled as described in the Privacy Policy.

The Service is provided “as is” and “as available”. To the extent permitted by law, Vontaara is not liable for indirect or consequential losses, lost profits or revenue, or loss of data or goodwill, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms excludes liability that cannot be excluded by law.

We may update these terms and will change the “Last updated” date. Continued use after an update means you accept the new terms; for material changes we will notify you.

Vontaara · taher@vontaara.com