AI FOR CUSTOMER CONVERSATIONS

Turn every conversation into an opportunity.

Deploy AI agents that understand your business, talk naturally with customers and handle conversations across your customer channels — while your team stays in control.

Every unanswered message is a customer lost.

Slow replies

Customers message when you’re busy or offline. By the time you answer, they’ve moved on.

Generic answers

Canned bot replies don’t know your products or policies, so customers give up.

Leads that go cold

Enquiries that never get qualified never become orders.

Vontaara answers instantly, in your voice, using your own knowledge — and hands over to your team when it matters.

Not another chatbot.

Vontaara gives your business AI agents that know what you sell, understand how you communicate and help move customer conversations forward.

Turn product questions into buying conversations.

Help customers discover products, compare options and get the information they need to move closer to a purchase — using your catalogue and business knowledge.

Do you have something under $50?
Yes — here are a couple of options that fit.
What’s the difference between these two?
Notebook — Classic$38 · In stock
Notebook — Slim$29 · In stock
Catalogue match

One conversation can go a long way.

STAGE 1 OF 7CUSTOMER MESSAGE
Hi, do you have this in stock?2:14 PM · Customer
Intent: Product availability Catalogue matched
Yes, we do. Are you looking for one, or would you like pricing for multiple units?2:14 PM · Vontaara AI
I need 20.2:15 PM
Quantity captured
AI handling · you stay in controlTake over
Conversation ready for team follow-upQuantity: 20 · Product availability

One conversation can go a long way.

1

Customer message

A customer reaches out on one of your channels.

Hi, do you have this in stock?2:14 PM · Customer
2

Understand

Vontaara reads what they’re asking for.

Intent: Product availability
3

Retrieve knowledge

It looks up your catalogue and knowledge.

Catalogue matched
4

Respond

It replies in your agent’s tone.

Yes, we do. Are you looking for one, or would you like pricing for multiple units?2:14 PM · Vontaara AI
5

Qualify

It captures the details that matter.

I need 20.2:15 PM
Quantity captured
6

Human takeover

Your team can step in at any point.

AI handling · you stay in controlTake over
7

Outcome

The conversation lands ready for action.

Conversation ready for team follow-upQuantity: 20 · Product availability

AI shouldn't sound like AI.

TYPICAL BOTTEMPLATE
CustomerHi, I’d like to order some of these.
"Thank you for contacting us. We appreciate your interest. Please provide the following information…"
VONTAARA Active
CustomerHi, I’d like to order some of these.
"Absolutely — how many units are you looking for?"
Shorter · warmer · clearer

From business knowledge to better conversations.

01
Products124 items
FAQs32 answers
Policies6 policies
3 sources added

Teach it your business

Give Vontaara the knowledge your team relies on — products, services, policies, FAQs and the information customers ask for every day.

02
TONEFriendly, concise
INSTRUCTIONSQualify, then route
KNOWLEDGECatalogue, FAQs
BEHAVIOURActive

Shape how it communicates

Configure how your agent speaks, behaves and handles conversations so it communicates in the context of your business.

03

Put it to work

Connect your channels and let your AI agent start handling customer conversations. Your team can see every conversation and step in whenever needed.

STEP 01 · TEACH IT

Everything your team knows, your AI knows too.

Add your products, policies, FAQs and services once. Vontaara answers from that knowledge, so customers get accurate, business-specific replies instead of generic ones.

Do you have the Classic notebook in stock?
Retrieved from catalogue
Yes — the Classic is in stock at $38.
Source: Catalogue · Notebook — Classic
STEP 02 · SHAPE IT

Your agent. Your rules.

Configure how your AI communicates, what it knows and how it should approach customer conversations — without changing the way your entire business works.

AAva Live
Agent nameAva
RoleCommerce assistant
GoalQualify, then resolve
ToneWarm, direct
Knowledge sources4 connected
CatalogueFAQsPoliciesBusiness info
StatusActive
SAMPLE RESPONSE · WARM, DIRECT
Absolutely — how many units are you looking for?
STEP 03 · PUT IT TO WORK

AI handles the routine.
You own what matters.

Automation should never mean losing control. See AI conversations as they happen, take over when needed and continue the conversation with full context.

Order #4821 · Priya Sharma
AI ACTIVEHUMAN JOINED
Can I get a refund on this order?2:14 PM
Let me check your order — one moment.2:14 PM · Vontaara AI
It arrived damaged.2:15 PM
Human review suggested
Vontaara AI is handling this conversation.You’re handling this conversation.
Composer paused while AI is active
STEP 03 · PUT IT TO WORK

Every conversation. One place.

Give your team one workspace to see customer conversations, understand what the AI is handling and step in when they need to.

CONVERSATIONS4
PSPriya SharmaYes — to most regions. Where…
DCDaniel ChoPerfect, I’ll place the order.
AYAmara YusufIs the blue one back in stock?
BTBen TorresThanks — that’s all I needed.
PSPriya Sharma Chat
Do you ship internationally?2:15 PM
Yes — to most regions. Where are you shipping to?2:16 PM · AI
1 new message
Write a message…
Priya Sharma
Customer since 2024
AI ACTIVE
Notes: asked about shipping twice this month.

Built for the conversations behind your business.

Available now

Commerce Agent

Handle customer conversations using your catalogue and business context.

Channels

Bring AI directly into the channels your customers already use.

Unified Inbox

See AI and human conversations from one workspace.

Knowledge

Give agents the information they need to respond intelligently.

Human Takeover

Step into any conversation when human judgement is needed.

Agent Configuration

Shape tone, behaviour, instructions and goals.

Conversation History

Keep the context behind customer relationships.

Team Workspace

Let your team work alongside AI rather than around it.

Start small. Scale with conversations.

Free7 days
KES0
100 AI messages total
  • 1 user
  • WhatsApp integration
  • AI auto-replies
  • Unified inbox
  • Human takeover
  • Full knowledge base
  • Knowledge base customization
  • AI customization
  • 7-day conversation history
  • Standard support
Start free
Essential
KES5,500/mo
4,000 AI messages/mo
  • 2 users
  • WhatsApp integration
  • AI auto-replies
  • Unified inbox
  • Human takeover
  • Full knowledge base
  • Knowledge base customization
  • AI customization
  • 90-day conversation history
  • Standard support
Choose Essential
BEST VALUE
Growth
KES10,500/mo
12,000 AI messages/mo
  • 4 users
  • WhatsApp integration
  • AI auto-replies
  • Unified inbox
  • Human takeover
  • Full knowledge base
  • Knowledge base customization
  • AI customization
  • Unlimited conversation history
  • Priority support
Choose Growth
Additional AI messages: KES 2,000 per 2,000 messages · Additional user: KES 1,000/user/month
1 AI message = 1 AI-generated response. Incoming customer messages and human replies don't count toward your AI message allowance.
Commerce Agent available now. Sales and Service Agents coming soon.

Questions, answered.

Which agents can I use today?

The Commerce Agent is available now. The Sales Agent and Service Agent are coming soon.

Which channels does Vontaara work on?

Vontaara connects to the channels your customers already message you on, starting with WhatsApp, with more channels on the way. Your team sees every conversation in one inbox.

Can my team step in to a conversation?

Yes. You can see AI conversations as they happen and take over at any point, with the full conversation context in front of you.

What counts as an AI message?

One AI message is one AI-generated response. Incoming customer messages and replies from your team don’t count toward your allowance.

Can I try it before paying?

Yes. The Free plan lets you test Vontaara with 100 AI messages over 7 days, no card needed to start.

Your next customer
is already typing.

Let Vontaara handle the conversation.

Customer chat · Vontaara AI LIVE
Hi, is this still available?
Start free